Shipping policy
Medulla Shipping Policy
We strive to deliver your consciously created, energy-infused pieces with care and speed. Here’s what you need to know about shipping:
Processing Time
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Orders are typically processed within 1–3 business days.
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Custom or limited-edition pieces may take longer—estimated timelines are provided on the product page.
Shipping Methods & Delivery
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We offer standard, expedited, and express shipping options.
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Delivery times vary by method and location:
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Standard: 3–7 business days
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Expedited: 2–4 business days
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Express: 1–2 business days
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International shipping is available; delivery times depend on customs and local carriers.
Shipping Costs
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Shipping costs are calculated at checkout based on your location and chosen method.
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We occasionally offer promotions for free or discounted shipping—check our website or subscribe for updates.
Tracking Your Order
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Once your order ships, you’ll receive a tracking number by email.
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You can use this number to track your package and know exactly when your magical piece will arrive.
Lost or Damaged Items
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If your order is lost or arrives damaged, contact our support team immediately at [support email].
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We will work with you to replace or refund your order as quickly as possible.
Special Notes
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Orders placed on weekends or holidays will be processed the next business day.
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During high-demand periods (limited drops, holiday releases), processing times may be slightly longer.
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