Shipping policy

Medulla Shipping Policy

We strive to deliver your consciously created, energy-infused pieces with care and speed. Here’s what you need to know about shipping:

Processing Time

  • Orders are typically processed within 1–3 business days.

  • Custom or limited-edition pieces may take longer—estimated timelines are provided on the product page.

Shipping Methods & Delivery

  • We offer standard, expedited, and express shipping options.

  • Delivery times vary by method and location:

    • Standard: 3–7 business days

    • Expedited: 2–4 business days

    • Express: 1–2 business days

  • International shipping is available; delivery times depend on customs and local carriers.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen method.

  • We occasionally offer promotions for free or discounted shipping—check our website or subscribe for updates.

Tracking Your Order

  • Once your order ships, you’ll receive a tracking number by email.

  • You can use this number to track your package and know exactly when your magical piece will arrive.

Lost or Damaged Items

  • If your order is lost or arrives damaged, contact our support team immediately at [support email].

  • We will work with you to replace or refund your order as quickly as possible.

Special Notes

  • Orders placed on weekends or holidays will be processed the next business day.

  • During high-demand periods (limited drops, holiday releases), processing times may be slightly longer.


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